cake care

Our cakes taste best at just below room temperature. If you are serving the cake on the day that you pick it up from the shoppe, you can either keep it out of direct sunlight in a cool area or store it in the refrigerator. If you choose to refrigerate, remove it 30 minutes before serving to ensure soft cake and creamy buttercream.

How do I care for my Sweethearts cake?

 

ordering

Do I need to order my cake in advance?

Yes. At this time, cakes are available only by pre-order with at least five (5) days advance notice (subject to availability). 


How do I order a cake?

You can place your order here or by calling the shop at 814.643.3785. 


Can I place a custom cake order for same day pick-up?

Because we are a small family owned business, we request that all pre-orders be placed at least five (5) days in advance of the day you need them. When circumstances allow, we do our best to accommodate same day order requests. In any event, you may always come into the bakery during our regular business hours and purchase any number of cupcakes available daily as a walk-in customer.


Yes, advance orders require payment be made at the time of ordering. In the event, something occurs that affects your scheduled event date, please contact us to discuss options.

Do you require payment with advance orders?


In the event of cancellation, your payment is NON-REFUNDABLE. If the order is cancelled, all expenses incurred on behalf of the finished product must be paid.

What is your cancellation policy?


What is your refund policy?

We take pride in our baked goods. If we have been deficient in the production of your product and you are not satisfied, bring your entire order back to the shoppe within 24 hours. Without proof that you are unhappy with the product and will not be serving it, we WILL NOT refund any portion of your payment. We retain the right to judge our product quality for ourselves to determine whether a refund will be given. If it is decided that a refund is due, it will be in the form of in-store credit given by a gift certificate within 7 days of the product being returned. No cash refunds will be given for any reason!

 

delivery and pick-up

Yes! We are happy to deliver locally within 2-miles of Sweethearts with advanced notice. The minimum order for delivery is one 6" cake. Please allow a three-hour time window for delivery.

Do you deliver cakes?


We do not. Sweethearts delivers cakes only in our local market.

Do you ship your cakes by mail?


·      At the time of pick-up, you assume all liability and responsibility for the condition of the cake(s) once it leaves Sweethearts possession.

·      If you fail to pick up your order during normal business hours, Sweethearts will not issue a refund, regardless of the circumstances. We will be happy to remake the product for you if needed again, however, you must pay for both items.

·      We do photograph our cake(s) before being picked up. We reserve the right to use any photographs for display or promotion without compensation to you.

Pick-Up Disclaimer

 

available bake shoppe items

At this time, cupcakes and cakes are all that we offer for baked goods.

Does Sweethearts only bake cupcakes and cakes?

 

customization

Can you write Happy Birthday on my cake?

Absolutely, we can write a messages on your cake, space permitting.


Do you offer special frosting colors?

Yes, we do. We will match any color to the best of our ability. To discuss a custom order, please contact us and we would be delighted to assist you.


Absolutely. Custom decorations are offered at an additional charge. To inquire about placing a customized cake order, please contact us and we would be delighted to assist you.

Can you do custom cake decorations?

 

food allergies

We offer gluten-free and vegan cakes for custom order. However, Sweethearts is not an allergen-free bakery. Since we bake with high volumes of wheat (gluten) flour on our premises, we advise customers with severe gluten allergies to err on the side of caution and refrain from eating our cakes.

Do you offer any gluten-free, vegan or sugar-free cakes?


Yes. Sweethearts bakes with flour, dairy, sugar, peanuts and pecans on the premises. We recommend that customers with severe allergies err on the side of caution and refrain from eating our cakes.

Do all of your cakes contain dairy/sugar/peanuts?

 

other inquires

Sweethearts loves to help our local community and we do so through fundraisers.  To learn more, check out our fundraisers page.

Are charitable donations available from Sweethearts


How can I follow Sweethearts on social media?

Sweethearts regularly posts daily flavors, exciting news and upcoming events to its social media pages. Stay connected on all our social media channels:
Facebook: facebook.com/sweetheartsconfectionery
Instagram: instagram.com/sweetheartsconfectionery