cupcake care

We recommend that you store your cupcakes at room temperature and enjoy them at their freshest, on the day of purchase. If you will be consuming the cupcakes more than 24 hours after purchasing them, you can freeze them and they are good for up to 10 days after they are purchased. To freeze- plastic wrap the bakery box or place the cupcakes in an airtight container before placing in the freezer. When you are ready to enjoy them, leave the box at room temperature for 2–3 hours before they are to be served.

How do I care for my Sweethearts cupcakes?


Chocolate on chocolate, chocolate on vanilla,  vanilla on chocolate, vanilla on vanilla and peanut butter cup are available daily. Our menu includes over 30 flavors of cupcakes and we regularly add new flavors. For daily flavor offerings, please refer to our Facebook page. 

What flavors are available daily?

 

ordering

How to Order?

You can place your order through the contacts page on this website, through Facebook, Instagram, or by calling the shop. 


Do I need to order my cupcakes in advance?

Not at all! We are happy to serve walk-in customers with a variety of cupcake flavors available daily in our bakery. However, pre-orders are a great way to ensure you get the exact flavor(s) you want. Pre-orders with at least two (2) days advance notice can be placed here.  


Can I order cupcakes in advance?

You sure can! The best way to place an order is over the phone,814.643.3785, or via email, sweetheartsconfectionery723@gmail.com. Coming soon you'll be able to order through our online ordering system.


Can I place a custom cupcake order for same day pick-up?

Because we are a small family owned business, we request that all pre-orders be placed two (2) days in advance of the day you need them. When circumstances allow, we do our best to accommodate same day order requests. In any event, you may always come into the bakery during our regular business hours and purchase any number of cupcakes available daily as a walk-in customer.


I need a larger quantity of cupcakes. Should I call ahead and pre-order them?

Yes, please! We strongly encourage pre-orders for quantities of 24 or more cupcakes. Pre-orders allow us to plan accordingly to ensure our walk-in customers have a nice selection and variety of cupcakes to choose from.


When is the best time to pick up cupcakes?

For the best selection, we recommend stopping in the morning. We do our best throughout the day to ensure we have a selection of cupcakes to choose from. Unfortunately, we cannot guarantee that all cupcake flavors will be available throughout the entire day.


Yes, advance orders require payment be made at the time of ordering. In the event, something occurs that affects your scheduled event date, please contact us to discuss options.

Do you require payment with advance orders?


In the event of cancellation, your payment is NON-REFUNDABLE. If the order is cancelled, all expenses incurred on behalf of the finished product must be paid.

What is your cancellation policy?


What is your refund policy?

We take pride in our baked goods. If we have been deficient in the production of your product and you are not satisfied, bring your entire order back to the shoppe within 24 hours. Without proof that you are unhappy with the product and will not be serving it, we WILL NOT refund any portion of your payment. We retain the right to judge our product quality for ourselves to determine whether a refund will be given. If it is decided that a refund is due, it will be in the form of in-store credit given by a gift certificate within 7 days of the product being returned. No cash refunds will be given for any reason!

 

delivery and pick-up

Yes! We are happy to deliver locally within 2-miles of Sweethearts with advanced notice. The minimum order for delivery is one dozen cupcakes. Please allow a three-hour time window for delivery.

Do you deliver cupcakes?


We do not. Sweethearts delivers cupcakes only in our local market.

Do you ship your cupcakes by mail?


·      At the time of pick-up, you assume all liability and responsibility for the condition of the cupcakes once they leaves Sweethearts possession.

·      If you fail to pick up your order during normal business hours, Sweethearts will not issue a refund, regardless of the circumstances. We will be happy to remake the product for you if needed again, however, you must pay for both items.

·      We do photograph our cupcakes before being picked up. We reserve the right to use any photographs for display or promotion without compensation to you.

Pick-Up Disclaimer

 

available bake shoppe items

Yes, we do offer mini cupcakes available only by pre-order here.

Do you sell mini cupcakes?


Do you bake cakes?

We sure do. Party Cakes are available by pre-order in a variety of flavors here and Celebration Cakes in a variety of designs are available by pre-order here.


At this time, cupcakes and cakes are all that we offer for baked goods.

Does Sweethearts only bake cupcakes and cakes?

 

customization

Can you write Happy Birthday on my cupcakes?

At this time, we do not write messages on cupcakes.


Do you offer special frosting colors?

Yes, we do. We will match any color to the best of our ability. To discuss a custom order, please contact us and we would be delighted to assist you.


Absolutely. Custom decorations are offered at an additional charge. To inquire about placing a customized cupcake order, please contact us and we would be delighted to assist you.

Can you do custom cupcake decorations?

 

food allergies

We offer gluten-free and vegan cupcakes for custom order. However, Sweethearts is not an allergen-free bakery. Since we bake with high volumes of wheat (gluten) flour on our premises, we advise customers with severe gluten allergies to err on the side of caution and refrain from eating our cupcakes.

Do you offer any gluten-free, vegan or sugar-free cupcakes?


Yes. Sweethearts bakes with flour, dairy, sugar, peanuts and pecans on the premises. We recommend that customers with severe allergies err on the side of caution and refrain from eating our cupcakes.

Do all of your cupcakes contain dairy/sugar/peanuts?

 

other inquires

Sweethearts loves to help our local community and we do so through fundraisers.  To learn more, check out our fundraisers page.

Are charitable donations available from Sweethearts


How can I follow Sweethearts on social media?

Sweethearts regularly posts daily flavors, exciting news and upcoming events to its social media pages. Stay connected on all our social media channels:
Facebook: facebook.com/sweetheartsconfectionery
Instagram: instagram.com/sweetheartsconfectionery