Can you do cupcakes for my wedding?
Yes! Sweethearts loves to bake cupcakes for those special events in your life. For more information, check out our weddings page.
Do you sell mini cupcakes?
Yes, we do. Mini cupcakes are great little bite sized cupcakes for events that are offering a sweets bar.
We sure do. Whether you're looking for a cutting cake just for the bride and groom, a traditional tiered cake or a cake bar featuring an assortment of cakes, Sweethearts would love to bake for your wedding.
Do you bake wedding cakes?
At this time, cupcakes and cakes are all that we offer for baked goods.
Does Sweethearts only bake cupcakes and cakes?
the wedding process
What is the first step in booking my wedding?
First things first, let’s start with a quote to make sure we fit within your budget. While it would certainly be easier, there just isn’t a one size fits all price for custom cakes. Cake style, design and several other things play an important role in determining cost. With so many elements to take into consideration we prefer to price our cakes based on your individual needs instead of trying to fit every cake into a one size fits all mold. Simply fill and submit our wedding quote form to get started.
How soon should we book your services?
The number of orders booked on any given day is limited to allow adequate time per order. We recommend booking as soon as possible. Remember- sooner is always better.
Do you offer price breaks for large volume orders?
We are pleased to offer the following volume discounts on pre-orders of cupcakes: 5% discount on 5 to 10 dozen, 10% discount on 11 to 20 dozen and 15% discount on 21+ dozen. For large volume orders, please contact us and we would be delighted to assist you.
What are your payment terms when booking a large event?
A 50% deposit is required at the time of ordering with the remaining balance due one (1) month before the event date.
Do you offer tastings?
Yes, we do, but only after we provide you with a quote. Tastings are a great way for you to become familiar with the quality of our product and you can order tasting boxes here.
Do you offer special frosting colors?
Yes, we do. We will match any color to the best of our ability. To discuss a custom order, please contact us and we would be delighted to assist you.
Do you offer custom cupcake decorations?
Absolutely. Custom decorations are offered at an additional charge. To inquire about placing a customized cupcake order, please contact us and we would be delighted to assist you.
Yes. We have a white, round tiered tower that is available with black, white, or brown ribbon trim. The tower can be configured to hold 32 – 208 cupcakes and rents for $30 + a refundable security deposit equivalent to our fee for delivery to your event location. Also, available are silver cupcake display stands that rent for $10 each + a refundable security depositequivalent to our fee for delivery to your event location.
Do you have cupcake stands available to rent?
We offer our standard kraft brown favor boxes to hold one individual standard-size cupcake for $1.00 each.
Do you offer individual boxing?
We offer gluten-free and vegan cupcakes for custom order. However, Sweethearts is not an allergen-free bakery. Since we bake with high volumes of wheat (gluten) flour on our premises, we advise customers with severe gluten allergies to err on the side of caution and refrain from eating our cupcakes.
Do you offer any gluten-free, vegan or sugar-free cupcakes?
Yes. Sweethearts bakes with flour, dairy, sugar, peanuts and pecans on the premises. We recommend that customers with severe allergies err on the side of caution and refrain from eating our cupcakes.
Do all of your cupcakes contain dairy/sugar/peanuts?
delivery and pick-up
Do you offer delivery and set-up?
We do, for an additional fee. The fee is determined based upon mileage from Sweethearts to your location using Google maps.
Can we pick-up our cupcakes and/or cake?
Yes, you can. A signature on your order form is required at this time.
- At the time of pick-up, you assume all liability and responsibility for the condition of the cupcakes/cake(s) once it leaves Sweethearts possession.
- If you fail to pick up your order during normal business hours, Sweethearts will not issue a refund, regardless of the circumstances. We will be happy to remake the product for you if needed again, however, you must pay for both items.
- We do photograph our cupcakes/cake(s) before being picked up. We reserve the right to use any photographs for display or promotion without compensation to you.
cancellation and refund policy
What is your cancellation policy?
In the event of cancellation, your payment is NON-REFUNDABLE. If the order is cancelled, all expenses incurred on behalf of the finished product must be paid.
What is your refund policy?
We take pride in our baked goods. If we have been deficient in the production of your product and you are not satisfied, bring your entire order back to the shoppe within 24 hours. Without proof that you are unhappy with the product and will not be serving it, we WILL NOT refund any portion of your payment. We retain the right to judge our product quality for ourselves to determine whether a refund will be given. If it is decided that a refund is due, it will be in the form of in-store credit given by a gift certificate within 7 days of the product being returned. No cash refunds will be given for any reason!